FancyCars LTD Policy

Terms & Conditions

Welcome to FancyCars LTD. By booking with us, you agree to the following Terms & Conditions. Please read them carefully before travelling.

1. Booking Confirmation

Once your booking is confirmed, you will receive a booking confirmation and invoice. It is your responsibility to ensure that all passenger, journey, and contact details are accurate. Please notify us immediately if any information requires correction.

2. Driver Details

Driver details, including the driver's name and contact number, will be sent once your booking has been assigned. Please keep this information accessible, as FancyCars LTD cannot accept responsibility if you are unable to locate your driver due to loss of communication or inaccessible booking details.

3. Airport Transfers & Flight Responsibility

While we make every effort to provide a reliable and punctual service, FancyCars LTD cannot be held liable for missed flights caused by circumstances beyond our reasonable control, including but not limited to:

  • Traffic congestion
  • Road closures
  • Vehicle breakdowns
  • Accidents
  • Severe weather
  • Emergency services activity
  • Other unforeseen events

Passengers are responsible for allowing sufficient travel time.

4. Recommended Check-In Time

For airport departures, we strongly recommend scheduling your journey to arrive at the airport at least two (2) hours before your flight departure, or earlier where required by your airline.

If you choose a shorter transfer time, you do so entirely at your own risk, and FancyCars LTD accepts no liability for any missed flights.

5. Travel Insurance

We strongly recommend that all passengers obtain suitable travel insurance to protect against travel disruptions, delays, or cancellations.

6. Waiting for Your Driver

If you choose not to wait for your assigned driver and arrange alternative transportation without our authorization, no refund or reimbursement will be provided.

7. Passenger & Luggage Capacity

It is your responsibility to ensure that the selected vehicle is suitable for the number of passengers and amount of luggage travelling. FancyCars LTD cannot accept responsibility if passengers or luggage exceed the booked vehicle's capacity.

Vehicle Suitability GuideCheck capacities before booking
Saloon Car

Saloon Car

Standard Choice

Ford Mondeo, VW Passat or similar

Accommodates 4 Passengers plus 2 Standard Suitcases.

Executive Saloon

Executive Saloon

Premium

Mercedes E-Class, BMW 5 Series

Accommodates 4 Passengers plus 2 Standard Suitcases.

Estate Car

Estate Car

Extra Luggage

Volvo Estate, VW Passat Estate

Accommodates 5 Passengers plus 4 Standard Suitcases.

Executive Estate

Executive Estate

Premium Space

Mercedes E-Class Estate

Accommodates 5 Passengers plus 4 Standard Suitcases.

MPV / People Carrier

MPV / People Carrier

Family Choice

VW Sharan, Ford Galaxy or similar

Accommodates 7 Passengers plus 6 Standard Suitcases.

Executive MPV

Executive MPV

VIP Group

Mercedes V-Class VIP

Accommodates 7 Passengers plus 6 Standard Suitcases.

9 Seater Minibus

9 Seater Minibus

Large Groups

VW Transporter, Ford Transit

Accommodates 8 Passengers plus 8 Standard Suitcases.

Executive 9 Seater

Executive 9 Seater

Corporate

Mercedes V-Class Extra-Long

Accommodates 8 Passengers plus 8 Standard Suitcases.

If you are unsure which vehicle is suitable for your luggage size, please contact our Customer Support team before travelling.

8. Luggage Requirements

For safety and licensing compliance, all luggage must be securely stored within the vehicle. Where possible, luggage should be placed in the vehicle's luggage compartment (boot).

9. Travelling with Animals

Animals must be declared at the time of booking.

FancyCars LTD reserves the right to refuse transportation of undeclared animals.

All animals must travel safely in an appropriate carrier or transport crate. Any cleaning, repair, or additional costs arising from non-compliance will be the passenger's responsibility.

10. Route Selection

Drivers will choose the safest and most efficient route based on traffic and road conditions at the time of travel.

Alternative route requests may be accommodated where practical but remain at the driver's discretion.

11. Flight Information

For airport collection bookings, passengers must provide their arrival flight details, including arrival date and landing time into the UK.

Please do not provide your departure information from the origin airport.

12. Flight Delays

If your flight is delayed, please notify us as soon as possible.

Where flight information has been provided, we will make reasonable efforts to adjust your pickup time; however, service availability cannot always be guaranteed.

13. Vehicle Substitutions

In the event your selected vehicle becomes unavailable, FancyCars LTD reserves the right to provide an equivalent or higher-class vehicle at no additional cost.

14. Peak Period Pricing

Certain dates and times throughout the year may be subject to increased demand and additional surcharges.

Current Peak Periods:

  • 5 October: 6:00 PM – 11:59 PM
  • 9 December – 1 January: 6:00 PM onwards until 11:59 PM on 1 January

Additional peak dates may be introduced where necessary.

15. Additional Charges & Payment Authorization

By completing a booking, you authorize FancyCars LTD to process additional charges related to your journey where you have requested or approved extra services.

Examples include:

Meet & GreetWaiting timeJourney amendmentsAdditional stopsOther agreed services

Where applicable, these charges may be collected using your original payment method, subject to appropriate security verification.

You may also choose an alternative payment method before payment is processed.

Refunds, where applicable, will be returned to the original payment method.

Cancellation fees may apply in accordance with our Cancellation Policy.

16. Cancellation Policy

Customers may cancel before 24 hours of the scheduled ride.

If a customer cancels the ride less than 24 hours prior to the ride, we may not refund that amount.

17. Passenger Responsibility

Passengers are responsible for any damage caused to the vehicle beyond normal wear and tear.

This includes, but is not limited to:

  • Interior or exterior damage
  • Professional cleaning due to excessive soiling
  • Damage caused by luggage
  • Damage caused by pets
  • Any repair costs resulting from passenger negligence

The cost of repairs or professional cleaning may be charged to the passenger.

18. Acceptance of These Terms

By making a booking with FancyCars LTD, you confirm that you have read, understood, and agreed to these Terms & Conditions, together with our Cancellation Policy and Privacy Policy.

Have questions about our Terms & Conditions?

Our 24/7 customer support team is available to assist you with any inquiries before booking your journey.

Book Now Contact Support